Bookings:
You can book transfer services via phone call, text message or the website booking form. Sent requests will also indicate acceptance of the Terms and Conditions for all travelling passengers. Bookings are not confirmed until acknowledgement via phone call or text message.
How do I book a return transfer?
If you require a return transfer simply tell the driver when on the phone or text. If you prefer make a second booking for the return trip using our convenient online form.
For fares in excess of $100 we will require a minimum 25% payment up-front. Deposit payments are required over the phone using your card on booking confirmation and remainder/total fare is payable onboard either before your trip.
Payments:
All rates and fares are inclusive of GST. A Tax Invoice will be issued within 24 hours of receipt of payment. Payments are accepted onboard or over the phone via EFT/Direct Credit or Visa/Mastercard (surcharges may apply, AMEX not accepted)
Please note the following:
For payments in cash, we request you have close to the correct change within reason. If splitting $100 and $50 dollar notes we may request you pay by credit card/Eftpos.
Bookings in excess of $100 will require an upfront credit card deposit of 25% of the total fare. Balance payable at commencement of transfer.
An After-Hours Surcharge of $30.00 is effective between 10pm and 6am / 7 days a week.
A $40 Surcharge is effective on Public Holidays.
A fee of $150 will be applicable if the vehicle is soiled due to the event of food/drink spills or sickness causing loss of business while the vehicle is being cleaned/detailed.
Cancellations:
As circumstances can change, we offer the following refunds depending on the notice given by the booking party.
All cancellation requests must be made either by email or text message.
More than 7 days – Full deposit refunded
7 days to 48 hours – Full deposit less $30 Admin Fee
48 - 24 hours – 50% of the deposit
Less than 24 hours – 100% of the deposit
Luggage:
For any oversized or excess baggage requirements, please contact us to arrange the correct vehicle for your booking.
Flight, bus or train delays:
We will do our best to return any items left behind, however, we hold no responsibility for any items left in vehicles.
If for any reason we are unable to fulfil your agreed booking request, we make attempts to find a suitable alternative arrangement free of charge.
Food & Drink:
No food or drink (other than bottled water) is to be consumed in the vehicle.
Liability:
While we will do our best to ensure a reliable and hassle-free trip, there may be some scenarios that are not in our control.
Examples: Road closures and detours. Weather conditions affecting traffic. Unforeseen traffic delays. Accidents that may or may not directly involve the booked vehicle.
Your Responsibilities:
The mobile number you provide upon booking will be used to contact you in relation to your booking. Please ensure your mobile is switched on when possible (once your flight has landed) in case we need to contact you.
For payments in cash, we request you have close to the correct change within reason. If splitting $100 and $50 dollar notes we may request you pay by credit card/Eftpos.
Insurance:
Our fleet and drivers are covered by extensive 3rd party insurance. It is recommended the travelling parties have their own travel insurance.
Waiting Periods:
For all Airport transfers, we will wait a maximum of 30 minutes after the flight has landed unless otherwise advised. Should we be unsuccessful in our attempts to contact you, the driver reserves the right to cancel the booking as a No Show.
Please Note: Payment/Deposits are non-refundable to all ‘No Show’ transfers.
For all non-airport transfers, the above conditions apply to delays 30+ minutes from the arranged time of booking.
A $20 late fee may apply for delays that exceed 30 minutes from the arranged time of booking.
All stops added must be prearranged and may incur additional charges to the fare. It will be at the driver's discretion dependent on the time required at each stop.
Car Seats:
Please ensure to request Baby and Child seats upon booking. Baby seats and Child Booster seats are free of charge.
Very important notation: If the booking party fails to request the Baby/Child seat when required, the trip will be cancelled and the deposit will be forfeited.
It is Queensland Law that all children up to 7 years of age must be restrained in baby/booster seats.
Privacy
All information collected via text message, email, phone and the online booking form is kept strictly confidential and is only used to fulfil booking requests and follow-up correspondence if required.
Reservation Hours: 7am - 7pm Every day of every week
After-Hours Reservations: 7pm - 7am add a $30 Fee
All bookings require payment to be made before travel
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